Delivery, Returns, and Cancellation Policy

Last updated: 06/10/2025


Website: https://ae.djlab.xyz

Operated by:
Triangle Square Trading LLC (trading as DJ LAB), United Arab Emirates

1. Delivery & Shipping Policy

A. Coverage

We offer local delivery across the United Arab Emirates and regional shipping to GCC countries.

B. Shipping Options & Fees

Our checkout process allows you to select your preferred courier service.
Shipping fees, estimated delivery times, and available options are displayed during checkout before you confirm your order.

C. Delivery Times

* UAE deliveries: typically 1–2 business days.
* GCC deliveries: typically 4–15 business days.
* Orders are processed within 1 business day (excluding weekends and UAE public holidays) before dispatch.

D. Order Tracking

Once shipped, you will receive a confirmation email with tracking details from our courier partners.

E. Delivery Support

If you experience any issue with delivery or damaged packages, please contact our support team immediately at info.ae@djlab.xyz.
We aim to resolve all shipping-related concerns promptly and professionally.

2. Returns & Exchanges Policy

At DJ LAB, operated by Triangle Square Trading LLC, we take pride in offering genuine, high-quality audio and DJ equipment from reputable global brands.
All products are covered by a minimum 1-year manufacturer warranty, with certain brands offering up to 5 years when specified.

We accept returns and exchanges under the following conditions:

Eligible for Return or Exchange

You may request a return or exchange within 7 days of receiving your order if:
* The wrong product was delivered.
* The product is defective or malfunctioning.
* The product was damaged in transit.
* The product has been tampered with or missing components upon delivery.

Note: The 7-day window begins from the delivery date recorded by the courier.

Return Process

1. Contact us at info.ae@djlab.xyz within 7 days of receiving the product.
2. Provide your order number, a brief description of the issue, and clear photos if applicable.
3. If approved, we will issue a
return shipping label and detailed instructions.
4. Products must be returned in
original packaging with all included accessories, manuals, and cables.
5. For products that include
software licenses, please ensure the license is deactivated before returning.
We reserve the right to refuse returned items that are used, tampered with, or missing packaging materials.

Refunds

Refunds are issued only in the following cases:
* A replacement is not possible due to stock unavailability or product discontinuation.
* The return request has been approved and the returned product passes inspection.
Refunds are processed to the
original payment method within 10–45 business days, depending on the issuing bank or payment provider’s processing time.
Shipping and handling charges are non-refundable.

Store Credit & Exchanges

If you wish to return a product for reasons other than defects or incorrect shipments, we may offer:

* Store credit (usable on any future purchase at ae.djlab.xyz), or

* Exchange for another product of equal or lesser value.
Such returns must still be in new, unopened condition and approved in advance by our support team.

3. Order Cancellations

You can cancel your order as long as it is marked as “Processing” in your account.
Once the order status changes to
“Completed”, it means your item has been dispatched and can no longer be cancelled.
Approved cancellations will be refunded to the original payment method.

Please allow
10–45 business days for the refund to reflect, depending on your bank or payment processor.

4. Contact Information

For all return, exchange, or cancellation requests, please contact us at:


Email: inquiries@djlab.xyz


Company: Triangle Square Trading LLC (DJ Lab)


Address: Detroit House Bldg., Office 904, Motor City, 38465 Dubai, United Arab Emirates


Phone: +974 4 447 1772